Privacy Policy Statement
We respect your privacy and safeguard your information
Commitment to Data Protection
Your privacy is of the utmost importance at senovialtra. This policy outlines how we handle, process, and protect all personal data collected through our site and services.
We operate strictly in accordance with Australian privacy laws and best practices to ensure your information is kept secure. By using our services, you accept this policy.
Data Collection Overview
We collect only the information essential for delivering effective consultations and communicating with you securely and efficiently.
Direct Information Collected
- • Full name provided when contacting us or creating an account
- • Email address used for communication and confirmations
- • Phone number for consultation coordination purposes
- • Details shared in your message or inquiry form
- • Information submitted when booking appointments
Automatically Collected Data
- • IP addresses for security and analytics
- • Browser details including version and type
- • Device information relevant to website optimization
- • Cookies for site functionality and user preferences
- • Usage patterns for system improvement purposes
How Your Data Is Used
Collected data supports service delivery, communication, compliance, and continuous improvement of our operations.
- • Processing your consultation requests securely
- • Providing updates about appointments or services
- • Enhancing and optimising user experience
- • Ensuring compliance with applicable Australian regulations
- • Responding to your queries or concerns
- • Monitoring service quality and internal analytics
- • Managing client accounts and preferences effectively
Our Promise: Your personal data is only retained for necessary operations and never sold to third parties. Robust safeguards ensure it is handled with strict confidentiality and care.
Information Sharing
Personal data is not sold and is only shared with third parties for essential service delivery, always under confidentiality agreements.
Trusted Service Providers
Partners assisting with technology or administrative support may access select data solely for operational reasons and are contractually bound to privacy.
Legal Requirements
We may disclose data when required by law, regulation, or government authority.
Anonymous Statistics
Aggregated, non-identifiable data may be used for analytics or service improvement.
Your Data Rights
Australian law provides rights to access, correct, delete, or object to our handling of your information. Contact us to exercise any right.
- • Request access to your stored data at any time
- • Ask us to correct inaccurate personal information
- • Request deletion of your personal information
- • Move your information to another provider
- • Object to processing for certain purposes
- • Limit the way we use your information
To exercise your rights, contact senovialtra using the details at the end of this policy.
Data Security Standards
We implement technical and organisational measures to keep personal data protected against unauthorised access or misuse.
Technical Measures
- • Encryption of data transmitted and stored
- • Secure access controls for authorised team members
- • Regular monitoring and vulnerability testing
- • Data backups with restricted internal access
Organisational Measures
- • Privacy training for staff handling client information
- • Strict policies and documented best practices
- • Confidentiality agreements with all service providers
- • Ongoing compliance reviews and improvements
Data Retention Policy
Personal data is only held for as long as needed to provide services or fulfil legal obligations, then securely deleted.
- • Stored until account closure or inactivity
- • Kept only as long as relevant for analysis
- • Retained for customer service follow-up
- • Held per regulatory requirements
- • Removed immediately on opt-out request
We review data retention practices regularly for compliance.
International Data Transfers
Any transfer outside Australia occurs only to trusted partners and only when privacy is protected at a comparable standard.
- • Secure data transmission channels
- • Third-party partners with privacy compliance
- • Cross-border transfer agreements enacted
- • Regular checks of international security measures
Cookie Practices
Cookies optimise your website experience and measure usage. Full details are described in our separate cookie policy.
Types of Cookies Used
- • Enable basic website features and security
- • Optimise loading times and performance
- • Remember preferences for future visits
- • Support specific interactive functions
You may adjust browser settings to control cookie usage at any time.
Updates to Privacy Policy
We periodically revise this policy to reflect changes in legislation or practices. Updated policies will be published on this page.
- • Website notifications
- • Direct communication to clients
- • Notice on sign-in or booking forms
- • Email updates (when appropriate)
Continued use of our site implies acceptance of any changes.
Contact for Privacy Queries
Reach out for questions about this privacy policy or your rights.
senovialtra
125 Stirling Street, Perth, WA 6000 Australia
Phone: +61.7.7060.5541
Email: content@senovialtra.com
Last updated October 10, 2025
Effective from October 10, 2025